Customer Insight Conference
Hilary Kelly, Head of Customer Marketing Consulting, Capgemini Consulting will help you to understand the role of rewards; how to deliver the appropriate customer experience and how to demonstrate your loyalty to your customers.
5 June 2008
The Loyalty Illusion: What Really Builds Customer Lifetime Value?
Hilary will be presenting at the conference from 2pm her unique insight on how to build customer value.
Hilary Kelly biography
Hilary leads the Customer Marketing Consultancy capability of Capgemini Consulting.
She has over 18 years experience in Marketing and Business Development, predominately
in Retail (Marks & Spencer; Woolworths Group; BAA Retail) and FMCG (Coca-Cola).
Prior to joining Capgemini she was Commercial Director at dunnhumby (Tesco Clubcard)
with the responsibility of the creation and delivery of intelligent marketing
solutions into the non-retail channels, including Telecoms and Leisure sectors.
Hilary is married with 3 young children and lives in West London.
