Featured Success Story
Success of Aspire unit at Capgemini supports ground-breaking benefits policy initiative
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Download as PDFAs a global leader in Business Process Outsourcing (BPO), Capgemini’s innovative methods and use of the latest technologies deliver real efficiencies and reliability for business processes. Our services span the full range of procedure-driven enterprise processes in the back, middle and front offices.
Capgemini’s BPO services provide continuous improvement, flexibility to respond to short and medium term shifts in demand, and cost savings. Rigour in process design helps clients’ comply with legislative requirements, while flexibility in commercial structuring and results driven contracts focus on speed to value.
From enterprise BPO to discrete process management
Capgemini can run all or part of any procedure-driven processes that underpin your business. You retain the strategy and governance, while we manage rule-based activities and transaction processing. This either includes support of underlying IT systems, or we work with client’s retained enterprise applications.
We are a world leader in large, complex BPO contracts that accommodate several enterprise-wide processes, delivered from our global network of Business Process Outsourcing Centres (BPOSCs). Capgemini’s Rightshore™ delivery combines onshore, nearshore and farshore centres with access to process experts providing services in more than 25 European and Asian languages.
Results-driven
BPO is emerging as a powerful tool for strategic and tactical change. Clear benefits include:
- cost reduction and value released from your capital programme
- speed to market achieved by applying our existing infrastructure, skilled staff and peak forecasting, underpinned by Capgemini’s proprietary delivery architecture, BPOpen™.
- improved service delivered by best-in-class people and IT infrastructure, accessed at low cost, and focussed on rapid and continuous process improvement.
- flexibility through scalable services to cater for peaks and troughs, ready to respond quickly to changing market conditions.
- management of risk with shared risk/reward contracts, business continuity planning, and disaster recovery programmes.
Innovative methods
Capgemini invests heavily in the people, technologies and methods required to consistently offer the best.
Our BPO proprietary technology, BPOpen™, combines resilient delivery architecture, connectivity and added value service provision. Tools and methods for transition and delivery reduce risk and ensure optimal response to your business needs.
