Applications Management

You are in: Services We Provide

• Outsourcing Services
  • IT Outsourcing
    • Solutions
      • Applications Management
      • Data Centre Services
      • Desktop and Distributed Services

Applications are the lifeblood of any business. Capgemini has a track record of consistent and innovative Applications Management (AM) delivery. We work closely with clients to customise our service to meet the dynamics of their specific businesses.

Our aim is always to add value to clients’ businesses and deliver quick benefits. Within three months we take contractual responsibility for current applications and commit to making significant progress in transforming your applications service. This commitment is underlined by commercial and contractual incentives that stand out in the market, and includes:

Risk sharing:

• Overall price certainty, including year-on-year reductions
• Reducing the number of operational incidents

Continuous innovation:

• Agreeing to a number of innovations every year
• Identifying structural cost reduction opportunities across clients’ IT landscape.

Aligning with business:

• Flexing the service in line with changing business cycles
• Accelerating change by sharing the costs of increases in development spend

We can achieve this because our expertise, best practice, knowledge management and global delivery help us continually manage out cost, yet retain top service quality.

Our global network of Applications Management Service Centres (AMSCs) provide seamless, follow-the-sun support. Clients benefit from proven procedures, such as:

• Automation:
  The latest and best in proprietary and non-proprietary tools, to offer outstanding levels of flexibility, speed and service.
• Industrialisation:
  Processes, techniques and tools are the same in all AMSCs, giving clients a consistent service, no matter where it comes from.
• Mutualisation:
  Resources like people, hardware, software, and networks are shared by clients. Levelling workloads hugely improves productivity. Sharing knowledge across more people increases the resilience of our service.

Capgemini’s AM services include:

• AMHealthcheck:
  A rapid analysis of the AM environment to determine a specific programme of support.
• AMFitness:
  A low, fixed-cost base AM service with ‘add as you need’ components at a predictable price.
• AMVitality:
  Providing excellent service for current applications and exploiting new opportunities to develop the systems further.
• AMLifetime:
  A long-term partnership for the lifetime of the applications, balancing flexibility, risks and costs.
• ERP Run:
  Specialised ERP applications management which empowers business process integration and reduces costs.