Read moreTransformational outsourcing uses the different skills and expertise available through an outsourcing relationship to achieve ongoing innovation and significant business change.
It is not just about finding viable ways to improve systems or processes. It crucially extends to managing all the changes needed across the organisation to derive full value from those new systems or processes.
Transformational outsourcing gives clients the capacity and agility to respond continuously to strategic change, whether as a course of correction or in response to opportunities for growth.
Though the potential rewards are high, genuine collaborative working is vital, as Capgemini is effectively integrated into the fabric of the organisation.
At Capgemini, transformational outsourcing involves three key components:
- Transformation Consulting: not only brings business process improvements, best practices and a deep understanding of the client’s business, but the capacity to manage significant change within the organisation.
- Technology Innovation: involves identifying new ways to improve performance and provide better value. A transformational outsourcing engagement places the onus on the service provider to identify and deliver innovation again and again.
- Outsourcing: brings standard processes, tools and a distributed delivery model to streamline and rationalise business processes and the supporting applications and infrastructure, ultimately improving the way services are delivered to end-users.
